When they are accountable, this means that they have made the decision to assume responsibility and take the required steps to problem solve before the situation gets out of hand. Leaders should be most composed during times of crisis and change and be fully committed to resolving the issue at hand. NYT reports San Antonio girl survived a suicide bomber before vanishing.Hunters catch massive alligators at South Texas management area.Adam Levine's alleged Texas-sized affair drama tied to New Braunfels grad.NWS predicts when the fall sweater weather will hit San Antonio.Twitter reminds Ted Cruz of his immigrant family after Martha's Vineyard.CannaBus, Texas' first mobile marijuana dispensary, coming to San Antonio.San Antonio landmark demolition approved, making way for food truck park.They speak with conviction, confidence, and authority – whether they know the answer or not! Because they believe it and instill that belief in others – even in the darkest times. Leaders who maintain their composure will never show any signs of doubt. 5. Respond Decisivelyĭonny Deutsch said it best in the title of one of his books: Often Wrong, Never in Doubt.

If you begin to get fearful, ask yourself: What is the worst possible thing that can happen? When you have the will and confidence to face that, you will realize that the situation is manageable and can be resolved. I’ve been through ups and downs in my career and have learned that when you begin to fear adverse circumstances, you not only put yourself in a position of vulnerability, but it becomes extremely difficult to act rationally and focus. 4. Remain Courageousĭuring uncertain times, leaders must remain fearless. A positive attitude can neutralize chaos and allow a leader to course correct through any negativity. Leaders set the tone for the organization they serve. During the most difficult of times, leaders must maintain a positive mental attitude and manage a narrative that keeps their employees inspired and hopeful. This is where your leadership experience and resolve can really shine – by staying strong, smiling often and authentically exhibiting a sense of compassion. 3. Keep a Positive Mental AttitudeĮmployees are always watching their leader’s actions, behavior, relationships and overall demeanor. In fact, when leaders take issues too close to heart, they allow the noise to suffocate their thinking and decision-making capabilities. When you take things personally, it’s difficult to maintain your composure and make those around you believe that you have things under control.

Don’t get defensive or think that you always must justify your thinking and actions when they do. Business decisions and circumstances don’t always play out logically because office politics and other dynamics factor into the process. I know this seems ridiculous to say in light of how our Donald Trump uses Twitter but there are exceptions to every rule, even this one: Leaders shouldn’t take things personally when things don’t go their way – eventually it backfires. Without these things, employees interpret you as not being in control and too passionate about the situation at hand. Strong-willed leaders can maintain their composure and connection, expressing concern and care, without their emotions becoming a distraction. Don’t yell or get overly animated when times get tough. Keep positive body language. But that doesn’t mean we can wear our emotions on our sleeves, especially when cooler heads must prevail. Seasoned leaders know that passion is everything and burying their emotions is futile.

Keeping your composure